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Can I get technical help?
One of
Gordo SportsBook
top priorities is to make sure that our members are well looked
after. We offer 24 hour technical support, 7 days a week. If you
are having any technical problems please contact via the following
mediums:
Toll-Free Phone:
1-866-238-6687
E-mail: support@betonusa.com
Is all my information
secure?
Security for our customers has always been one of our top priorities.
Gordo SportsBook
and EFS Caribbean both use the SSL Protocol to provide privacy and
reliability between two communicating applications. SSL uses 128
bit encryption which ensures server and client authentication. This
is done through encrypted algorithms and cryptographic keys.
What all this means
is that before any data is sent from the client to the server, or vice
versa, the data is encrypted and then sent. This will make it
impossible for anyone to break this code and gain any confidential
information.
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Who do I contact about
my concerns?
If you have any
questions or concerns about how the casino is run please feel free to
send you inquiries to our casino manager at
support@betonusa.com.
He will gladly help you out with any issues you may have. As well, our
betting limits may not stay the same forever. If you would like any
further information on this please e-mail our casino manager.
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Is gambling on the
Internet legal?
Every region
throughout the world has different laws, so we can't really answer
that question. To be sure you should contact your local legal
representatives to answer any related questions.
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What do I do if I get
disconnected?
If you happen to be in the middle of a game and you get disconnected
for some reason, there is no need to panic. Your exact state will
have been saved when you return to
Gordo SportsBook.
So you can continue exactly from where you left off. This only applies
if you are in the middle of a game or placing a wager. We want you
to be protected from any accidental monetary loss.
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How are the odds created
for the casino games?
The odds for both
real money and playing for fun modes are created by a random number
generator which comes from our server. For all card-based games, the
deck or decks of cards are shuffled prior to each hand being dealt.
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What is EFS Caribbean?
EFS Caribbean is the third party company which
Gordo SportsBook
uses to conduct all real money transactions. This includes all foreign
currency exchanges and also provides a secure gateway when setting
up a
Gordo SportsBook
account.
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What is my PIN number
and how do I get it?
Your Personal Identification Number (PIN) is required before you
can withdraw any funds from
Gordo SportsBook .
It is a further step in securing that only you can access money
in your account. This number will be sent via email only, and this
will happen a few minutes after you create your account.
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What
license is required for
Gordo SportsBook
to function?
Gordo SportsBook
uses software from Starnetsystems, which is licensed through the
government of Antigua and is allowed to operate a casino and sportsbook
operation under the supervision of the government of Antigua.
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Do I have to pay taxes
on my winnings?
Paying taxes on your winnings all depends upon the jurisdiction
in which you reside.
Gordo SportsBook
will not provide details of individual's net proceeds or losses.
This is up to the individual to declare to the proper authorities.
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How old do I have to be
to play for real money?
No one under the age of 18 years will be allowed to play for real
money. We have provided a play for fun version of
Gordo SportsBook
for those who are under the age of 18 or reside in a jurisdiction
which prohibits Internet gaming.
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Playing for fun
If you reside in Canada, or you are under the age of 18, you will
automatically be placed in our play for fun game and will not be
allowed to play
Gordo SportsBookfor
real money. This is due to the current gaming laws in those areas.
Playing
for fun means that the real money aspect of
Gordo SportsBook
will be left out. Obviously the funds are not real and any verification
will not be required. This costs you nothing and is here solely
for your entertainment.
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